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FAQ’s

How do I create an account at loveforbags.com?

You can easily create your account by clicking on the Your Account” button and then follow instructions under the “New Customers” section to register your account at loveforbags.com.

You can find the “Your Account button at the top left-hand side of the Websites homepage. After which we will send you a confirmation e-mail, which you can use to log in on your account.

 

Do I need an account to place an order?

You are not obliged to be logged in to place an order however, once you’ve created your account you can enjoy multiple benefits and privileges such as:

  • Enjoy a faster check out;
  • Safe items to your wish list;
  • Access your order history;
  • Check your order status;
  • Receive exclusive members only offers;
  • Access, up-date and save your account information.

You can create your account by clicking on the “Your Account” button and then follow instructions under the “New Customers” section to register your account at the official loveforbags® Website at loveforbags.com.

 

How can I log in to my account?

You can log in to “Your Account” by clicking on the your account button and then sign in under the “Returning Customers” section at loveforbags.com. When you press this button, you can enter your e-mail address and password to log in on your member account.

 

What if I can’t remember my password?
Please go to the “My Account” section and click on the Forgot Password link and follow the instructions to retrieve or change your password. After which you will receive an e-mail to set your new password to access your account.

 

How do I know about any special offers, online exclusives, and loveforbags® new arrivals?
The best way to be amongst the first to know about our special offers, online exclusives, our new arrivals and many more, is to sign up for our newsletter and via our official loveforbags Facebook-page…

Click here to visit our official Facebook page now… To be in the know make sure  to “Like“ us!

 

How can I contact you?

By centralising the collection of any customer enquiries at our loveforbags® Customer Service Desk, we can ensure shorter feedback times to our customers. Our dedicated Customer Services team checks all incoming e-mails daily and directs them to the appropriate person for answer and follow-up on your query. Any incoming enquiries are usually within 24 hours, directed to the most suitable person in the company to answer your question. Once your query has been received and assessed, we’ll decide on the most appropriate way to answer your enquiry, to get back to you shortly.

Please feel free to contact loveforbags® Customer Service Desk at any time might you have any questions, suggestions, comments or queries regarding the official loveforbags.com website. We are happy to answer any question that you may have and will respond to your enquiry as soon as possible. To contact us, simply fill out our contact form by clicking here.

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General enquiries

Our Customer Service representatives would be happy to help you and will respond to your enquiry as soon as possible. For general inquiries please contact us by clicking here.

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Alternatively you may also visit our “contact” page where you  are also be able to contact us regarding any enquiries that you may have.

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Online shopping related enquiries

For any enquiries about online shopping, please contact our Customer Service representatives. Simply fill out our online contact form to send us your question by clicking here.

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How do I track my order?

Shortly after completion we will be send you a confirmation e-mail from your order. Once the order is shipped, we will send you an e-mail to inform you that your parcel has been dispatched from our “loveforbags® logistics centre”. In this dispatch e-mail you will find your tracking number and a direct link to the website from our shipping and delivery services partners’ company website to track and monitor the status of your order. So that during transit you’ll be able to track your order in real time until it’s delivered at your doorsteps.

Please note that it may take a few hours before you can track your order with your tracking number. However, you should be able to track your order within 24 hours after you’ve received your tracking number from loveforbags.com.

 

Sending your return

Although we’re confident that you’ll love your new bag, we like to make sure that you are satisfied with your purchases on our website. Therefore in the rare occasion that you might not be completely satisfied with your order, you may return any such goods within the seven (7) day grace period from the date of delivery.

Any goods that you may wish to return must be returned to us in re-saleable condition, with original product packaging brand and/or product tags attached. Prior to sending any return item(s) to us, you must first complete our online Returns Form”

Returns Form:

We invite you to complete this online Return Form within 5 days after receiving your order from us, in order to receive your unique Returns Authorisation Number (RAN), which is mandatory to process your return and is required to be eligible for a refund.

Any product that you wish to return can ONLY be send back to us, after you have completed and submitted this online Return Form within 5 days after receiving your order from us;

You must return any items from your order that you may wish to return to us within 7days from the date of delivery.

Please enter your Order Number relating to any of the products you wish to return.

If you have any further questions about the return process, please feel free to contact our Returns Department via e-mail.

Please note that:
• The unique Returns Authorisation Number (RAN) will only be provided by us after you filled in our online Return Form which is required for
all returns.
• We reserve the right to refuse returns that are shipped to us after the 7-day grace period has expired.
• Refund for returned items can solely be processed after that the returned goods in question have been received by us and our return conditions have been correctly satisfied.

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within 5 days after receiving your order from us, in order to receive your unique Returns Authorisation Number (RAN), which is mandatory to process your return and is required to be eligible for a refund.

Please send your return parcel, including original invoice, via a pre-paid, insured, traceable method to ensure a safe and documented delivery of your return and securely wrap your parcel prior to sending any returns to the address provided by us via e-mail, after submitting your return request. *Please always include your order number when you make a return to us.

Please visit the “Returnssection on the website which describes our Returns Policy” with respect to any purchases made on the Website which you wish to return to us.

 

Can I change or cancel an order once it’s submitted ?

We strive to process and dispatch your order as quickly as possible. As such to get your order delivered to you as quickly as possible, we process your order complete with payment immediately upon receipt. Once an order has been submitted we are unfortunately unable to amend an order; this includes changing colour, size of any item and changing the delivery address or any payment methods from such order.

We strive to process, pick and pack your order as swiftly as possible, as such once you have submitted your order to us, we will not be able to cancel or change such order.

However prior to submitting your order, you are given the option clear any items in your shopping bag at any time by clicking on the “Remove Item” button next to the product that you do not wish to purchase in your shopping bag.  When an order is delivered to you and for some reason you wish to return goods, you can do so within 7 days of receiving any goods delivered to you, further information regarding returns can be found in the Return Policy.

Might you have any questions regarding your order, please do not hesitate to contact our Customer Services Representatives by “Clicking here”

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How do I view the product in my Shopping Bag?

To view the contents of your “Shopping Bag“, click on the “Shopping Bag” in the top right corner of the Website. Once you clicked, you can easily change the quantity you want to purchase of a particular item. You can also remove any item in your basket by clicking the “Delete” button.

 

How do I remove an item from my basket?

Simply click on the “Shopping bag” icon in the top right corner of the website. This will allow you to view all items currently in your “Shopping bag”. Once you have identified the item that you wish to delete from your “Shopping bag”, click on the “Delete” button to the left side from the item description. After which you can up-date your “Shopping bag” by clicking on the “Üp-date Shopping bag” button.

 

How do I change the Quantity of a particular item in my “Shopping bag”?

Simply click on the “Shopping bag” icon in the top right corner of the website. This will allow you to view all items currently in your “Shopping bag”, as well as the quantities that you have chosen per item in the “Shopping bag”. To change the quantity of a particular item in your “Shopping bag“, move your cursor to this item and then select the quantity desired in the box that appears under the “Quantity”. Once you’ve done this, the quantity and amount will automatically change and reflect the correct amounts for both the quantity and the cost of such products.

 

Which Credit Cards does loveforbags® accept?

Shopping with loveforbags.com is 100% secure, as all payments are processed using PayPal’s safe and secure payment system. PayPal™ is one of the world’s most secure payment platforms, you can securely make payment with your one of your favourite credit card on via our website through PayPal, without needing to have a PayPal account.

We accept the following Credit Cards via PayPal’s secure payment gateway:

  • Visa;
  • MasterCard;
  • American Express;
  • Discover Card;

Additionally we accept payment of your order via your PayPal™ account. Please note that we do not accept any checks, cash or money orders.

 

Have you received my order?

Once your entire order is submitted to us, we shall send you an e-mail acknowledging the receipt of your order. This e-mail is only a confirmation of receipt of your order and does not constitute an acceptance of your order.

After which we will then send you an e-mail confirming acceptance of your order. Your order will be processed by us once we have received payment for your order, of which we’ll inform you by e-mail. Payment will be debited and cleared from your account upon acceptance of your order by us.

After your order has been dispatched we will send you an e-mail of when your order is shipped and another e-mail with the tracking number, so you can follow your parcel in real-time all the way till delivery at your door steps.

Please note that it however may take a few hours before you can track your order with your tracking number.

 

Why is my payment being declined?
The most common reason for a payment to be declined is that the address you entered is not the same address on your credit card. A simple typing error may also cause the transaction to be refused, including entering the wrong credit card number, country, expiration date or incorrect CVN code (the Card Verification Code of are the last 3-4 digits that can be found right hand side on the back of your card). If that happens, try again with the correct billing address.

On a Visa or MasterCard, please turn your card over and look in the signature strip. You will find (either the entire 16-digit string of your card number, OR just the last 4 digits), followed by a space, then followed by a 3-digit number. That 3-digit number is the CVN code.

American Express cards have a 4-digit CVN code printed above and to the right of the imprinted card number on the front of the card. That 4-digit number is the CVN code.

Please note: The CVN code is printed on your card; it is not raised from the surface of the card like your credit card’s account number.

If your credit card is still not admitted, some ways are suggested:

  • Make sure your credit card has not expired:
  • Make sure you typed the name correctly on the front of the card :
  • Make sure your credit card is still not over its limit:
  • Wait one day and try again later:
  • Alternatively you may want to try a different credit card.

Since we do not hold any of your card information, your credit card company should be contacted directly with respect to any affair or in event that the issuer of your payment card refuses to authorize payment. Your credit card company should be contacted by you directly with respect to any affair regarding (non-) acceptance of your credit card. In event that the issuer of your payment card refuses to authorize payment, we are not liable for any delay or non-delivery of your order(s).

 

Do you keep my personal information private?
Yes, please be assured that your personal information is kept private and confidential and that under no circumstance we will we rent or sell this to any third parties.

To register at loveforbags.com we will need to know your name, e-mail address, gender and telephone number. When processing your order online we require your billing address, shipping address and payment information. If necessary, these details may be shared with a credit reference agency to verify your order.

For more information about how we’ll manage your personal data please refer to our Privacy Policy which governs the processing of all personal data collected from you in connection with your use and purchase(s) of our products through our website.
What if the product I want to buy is out of stock?
While we make every effort to maintain an ample supply of our stock, occasionally we may run out of certain items in our online boutique.

When an item is out of stock, we will try to restock it as soon as possible. You are able to place a pre-order for the item you would like to order that is currently not available. In case you are not able to select the pre-order option, this is due to the fact the item is limited or that the item may not be delivered back in stock. PayPal™ payments for any Pre-Orders are the same day as order placement.

 

How do I place a pre-order?
Please click on the ‘Pre-order button’ and fill in all the requested details. You will be up-dated about the delivery time of the product. As soon as your order is back in stock we will inform you via e-mail.

As a service to our valued LFB customers, we may on our discretion offer merchandise for sale that has not arrived yet at our “loveforbags® logistics centre” These items are in such case marked as pre-orders, which will ship once the goods arrive at our “loveforbags® online boutique”.

You can pre-order these items to reserve for you when the pre-order button is available on the individual product page in question. The expected shipping dates for any pre-ordered merchandise is mentioned on the product respective page and will be e-mailed to you upon placing your Pre-Order with us.

Your Pre-Order then will ship as soon as the item(s) that you have Pre-Ordered is/are available. As soon as the item(s) that you have Pre-Ordered is/are available we will prepare your Pre-Order for dispatch and delivery to you and inform you via e-mail.

If your order contains a combination of in-stock items and pre-ordered items, we will only be able to dispatch the in-stock items.

When an item is out of stock, we will try to restock it as soon as possible. You are able to place a pre-order for the item you would like to order that is currently not available. PayPal payments for any Pre-Orders are the same day as order placement.

In case you are not able to select the pre-order option, this is due to the fact the item is limited or that the item may not be delivered back in stock.

Please note that although we do our utmost best to keep such dates accurate, please be aware that in certain cases delivery may be subject to delays. Please note that there is no guarantee that pre-order items will be back in stock.

 

Do shipping charges include international taxes or duties?

According to the delivery country of your choosing local taxes and duties may, but not necessarily need to apply to your order. Since every country has different rules and regulations in respect to any international taxes or duties, please be informed that shipping charges mentioned on the website do not include international taxes or duties. Therefore all international orders may be subject to any such import duties and or other taxes. We advise you to contact the customs office in the destination country for information about any applicable duties or taxes in your country.

We are currently not able to supply an estimated cost because duties and taxes vary by country and by what was ordered. Therefore all international orders may be subject to any such import duties and or other taxes, which if applicable are levied on the recipient once the package reaches the by you specified delivery destination. Any such fees and/or duties if applicable are specific to the destination Country of your choosing and aren’t in any way controlled by our Online Boutique. Accordingly we are not responsible for any foreign import duties, customs and local sales taxes that may be applied on your parcel after shipment to you by any local government and/or customs authorities in the destination country with regards to international orders.

For more detailed information about any local taxes and duties, please contact the customs office in your country.

Note: We are required by law to disclose the full value of the package contents and will and cannot alter this value. If an order is placed on our website and refused by buyer upon delivery, you agree to be responsible for the original shipping costs, as well as any (import) duties, taxes and/or customs charges that were incurred in shipping the package from any order with us.

 

Where can I buy the authentic loveforbags.com collection?

Authentic loveforbags® products are currently offered for sale through our official loveforbags.com website only. Please visit our online boutique to discover what loveforbags® has in store for you.  – LFB

 

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