Returns & Refunds
RETURNS, EXCHANCHES AND REFUNDS
7 Days – Easy Return Policy on loveforbags.com
Although we’re confident that you’ll love your new bag, we like to make sure that you are satisfied with your purchases when ordering our products on our website. Therefore in the rare occasion that you might not be completely satisfied with your order, you may return your item(s) to us in accordance with our “Returns Policy“.
As such, in the rare occasion that you might not be completely satisfied with your order, you can simply return the goods to our Returns Department in re-saleable condition within seven (7) days of receipt. Once your return parcel is received and inspected by our Returns Department we’ll generally issue a refund for your return (excluding original delivery charges), subject to the terms and conditions of our “Returns Policy“.
Any items you wish to return must be returned to us within the seven (7) day grace period from the date of delivery to you to be considered eligible for returns. All items returned to www.loveforbags.com must be returned in re-saleable condition, with original product packaging brand and/or product tags attached. To return any items to us, you must first complete our online “Returns Form”.
Please note that we will only accept returns of items purchased on this website, therefore we cannot accept returns on items that were purchased elsewhere. Any goods purchased from us via the official loveforbags.com website can only be returned in accordance to our “Returns Policy“. We reserve the exclusive right of final judgment to determine whether an item meets the aforementioned standards.
To return any items to us, please first complete our online “Return Form”and follow the instructions as set out in our “Returns Policy” to complete your return. When we’ve received your return we’ll notify you via e-mail on the e-mail address that you provided at the time of placing your order with us. To complete our online “Returns Form” please click here.
If you wish to return an item, you must notify your intention to return it, in writing, within 5 working days from the date you received your goods. The item(s) must be returned to us within the seven (7) day grace period from the date of delivery to be considered eligible for returns. All return requests have to be submitted within 5 working days from delivery date and are subjected to approval by the our returns department.
Before sending any returns to us, you must notify us in writing via our online “Returns Form“.
Sending your return
You may return your item(s) to us within seven (7) days from the date of delivery, with copy from your invoice after you’ve completed our online“Returns Form” and submitted a request to us for return of goods.
Please remember to always include your order number(s) when you make a return to us.
Please visit our Returns Policy section of the website describes our ”Returns Policy” with respect to any purchases made on the Website which you wish to return to us.
DO YOU OFFER EXCHANGES?
Please note that at this time we ONLY offer a refund for any returned goods and we unfortunately are unable to offer any exchanges. Nevertheless, once you returned any goods to us for processing for a refund, you can always order the product that you wish to purchase on the Website by simply placing a new order for such product you would like to order from us.
If you like to exchange an item for another colour or other size the most efficient way is to return the original item as explained under our “Return Policy”and then place a new order. This will guarantee that you get the product you desire as quickly as possible.
Please note that all items returned to loveforbags.com must be returned in re-saleable condition, with original product packaging brand and/or product tags attached. Items returned to us that don’t meet these standards will be returned to the customer. We reserve the exclusive right of final judgment to determine whether an item meets the aforementioned standards.
HOW LONG DOES IT TAKE FOR MY RETURN TO BE REFUNDED?
Full price merchandise can be returned for a full refund within seven (7) days of the delivery date provided that the return conditions herein are met. You will be refunded by the payment method used for your original purchase. The original shipping and handling charges are however not refundable. Once your order has been returned to us it will be processed and checked by our Returns Department in order for a refund to be completed.
When we’ve received your return we’ll notify you via e-mail on the e-mail address that you have provided to us at the time of placing your order. Refunds are normally processed within 10 working days of the returned goods being received back by our returns department. When the refund has been completed we’ll notify you via e-mail to confirm the returned goods have been refunded to you.
REFUNDS ON SHIPPING CHARGES
The customer is responsible for any postage costs incurred when returning an item or product to us. The original shipping and handling charges are not refundable and we do not refund any duties or taxes that may have been imposed to customer upon delivery of parcel.
However, if we made a mistake and sent you the wrong order, or if you received faulty goods or damaged items, we will refund shipping charges. Please note that notification of a defective product must be given within 24 hours of receiving items, and return of such product must be send/returned to our returns department no later then seven (7) days from the date of delivery to you to be considered eligible for refund of such return.
Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within three months of purchase date. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If a product is faulty you will have to notify us within 24-hours of receipt of your order to be eligible for return and/or refund. We do not accept returns for any non-faulty items that have been worn and whereof any brand and product tags or seal(s) are tags removed and is not received in its complete original packaging where applicable. We do not accept returns for any non-faulty items and/or any products that have been worn and whereof any brand and product tags or seal(s) are tags removed and is not returned to us in its complete original packaging where applicable;
ORDER CHANGES AND CANCELLATIONS
We strive to process and dispatch your order as quickly as possible. As such to get your order delivered to you as quickly as possible, we begin processing your order, complete with payment immediately upon receipt. Once an order has been submitted we are unfortunately unable to amend an order; this includes changing colour, size of any item and changing the delivery address or any payment methods from such order.
We strive to pick and pack and processing your order as swiftly as possible, as such once you have submitted your order to us, we will not be able to cancel or change such order.
However prior to submitting your order, you are given the option clear any items in your shopping bag at any time by clicking on the “Remove Item” button next to the product that you do not wish to purchase in your shopping bag. When an order is delivered to you and for some reason you wish to return goods, you can do so within 7 days of receiving any goods delivered to you, further information regarding returns can be found in the Return Policy.
Please do not hesitate to contact us with any questions you may have before placing your order.
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Last updated on 08 August, 2012.