We are committed to protecting the privacy of our customers and website visitors. LOVEFORBAGS INTERNATIONAL™ (hereinafter also referred to as “the Company”, “loveforbags®”, “loveforbags.com™”, “we”, “our” or “us”) values and respects your privacy. This policy describes the personal information we may collect about you, why we collect it, how we use it, and when we occasionally share it with third parties to deliver our services to you. In general no personal information about you is shared or sold by us to any other non-affiliated company or agency. Therefore, we will not disclose or share any information about our customers to any third parties except where it is part of providing our services to you and/or where we have your express permission to do so.
TYPES OF DATA WE MAY COLLECT
From time to time the company may request certain kind of personal information to be able to provide you with the services on the Website. This information may include but is not limited to:
- “My Account” information – You may be given the opportunity to create a personal shopping account with loveforbags.com™. Having an account may allow you to be able to create your wish list and by simply using your login name and a password of your choice you may access your account online at any time to up-date, add, change or delete your information.
- When you choose to include any such additional information, you are authorizing us to use and store any such information until such time you decide on changing or deleting any such account information. The options that we may provide are solely for your convenience only. Whether or not you use this option, your personal information will never be sold to anyone by us and will not be shared with any other party then our authorized service providers in order to provide the service you requested and/or to process your orders with us.
- When you create an account with us, you may be given the option to subscribe to our e-mail list. Whether or not you select this option is up to you. Howeverer, by choosing to do so you will be able to stay up-to-date with our new arrivals, special offers, sales promotions and lots more…
- Any subscriptions to our electronic newsletter can be cancelled at any time. To be removed from our e-mail list, please send us an “e-mail” clearly indicating your “name and address” in your e-mail message. Alternatively you can also unsubscribe from our newsletter by clicking on the unsubscribe button found at the bottom of our newsletters which we may send you to inform you about our new arrivals, special offers, sales promotions and other information of which we may find to be of interest to you.
- “Purchases” – When you place an order, you will be asked to provide your personal information. Because our orders are processed via PayPal’s secure payment gateway, we do not receive or store any of your credit card information. Therefore you don’t have to worry about sharing any sensitive payment information and you can enjoy a safe and secure shopping experience.
In general no personal information about you shall be shared or sold by us to any other non-affiliated company or agency. Consequently we will not disclose or share any information about our customers to any third parties except where it is part of providing our services to you and/or where we have your express permission to do so.
USE OF YOUR PERSONAL INFORMATION
We may use the information we collect on our website for various purposes, including but not limited to: I) To improve our merchandise selections, customer service, and the overall shopping experience; II) To identify your product and service preferences, so that we can notify you of new or additional products, services, and promotions that we feel that might be of interest to you; III) To complete your purchase transactions; IV) To provide the services you may request ; V) To keep you informed about the status of your orders; VI) To notify you of a product recall or provide other information concerning products you have purchased; VII) To communicate with you via e-mail, by post/mail, telephone, text message, or any other means to inform you on any loveforbags.com related matters.
From time to time the Company may share your information with our authorised service providers that perform certain services on our behalf or to help us to deliver the products and services offered on the Website. However, we require at all times that any of such carefully selected service providers agree to keep confidential any of such information we may share with them, and to use such information exclusively to perform their obligations in agreement with us. These services of may include but are not limited to:
I) Assistance in fulfilling your order(s) placed with us;
II) Assistance with respect to the delivery of any parcels and/or order(s) to you;
III) Assistance in payment processing of any orders placed on via the Website;
IV) Assistance in providing Customer Services and Marketing Assistance;
V) Assistance in managing Customer Service related databases;
VI) Performing business and sales Analysis;
VII) Supporting the Website functionality, content development and other related Services;
VIII) Assistance in providing e-mail or electronic message delivery, supporting
With regards to any contests, surveys and other features offered through the
IX) Assistance to help us to provide fraud Prevention;
X) Assistance with providing Sustomer Service by phone; and/or,
XI) Any other services designed to assist us in maximizing our business potential.
Although these authorized service providers may from time-to-time have access to certain information required to perform the services and functions above they are not permitted to share or use any such information for the purpose other then to help and assist in providing our Services to you. However, third parties to whom we may disclose any such information may have their own privacy policies which describe how they use any such information. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.
In compliance with law, the Company may have to provide access to the information when legally required to do so to cooperate with any law enforcement parties or any other government agency, or any legal proceedings, to protect against misuse or unauthorized use of the Website and to request cooperation from a law enforcement to establish or exercise our legal rights, to defend against legal claims, to limit our legal liability and protect our rights, or to protect the rights or safety of the Website visitors, or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion.
ACCURACY OF PERSONAL DATA
Where possible, we will validate the data provided using generally accepted practices. In some instances, the data provided will be validated against pre-existing data held by us. In certain situations as per the requirement of the Ordinance, we are required to see original documentation before personal data may be used/accessed such as with Personal Identifiers and/or Proof of Address. In any case we shall strive to comply with the “Rights of Access and Correction” obligations of the Ordinance, on how to obtain and correct any personal data relating to you or to which details we may hold of you.
RETENTION OF PERSONAL DATA
The Company will obliterate any personal data we may hold in accordance with any of its internal policies. Generally speaking, our policies cover the following principles:
I) Personal data will only be retained for as long as is necessary to fulfil the original or directly related purpose for which it was collected, unless the personal data is also retained to satisfy any applicable statutory or contractual obligations; and,
II) Personal data are purged from the company’s electronic, manual, and other filing systems in accordance with any schedules based on the criteria and any internal procedures.
DISCLOSURE OF PERSONAL DATA
Any personal data held by us will be kept confidential, however we may where such disclosure is necessary to satisfy the purpose, or a directly related purpose for which the data was collected may provide such information to the following parties:
I) Any divisions and/or companies controlled by/or under common control with the company and/ or affiliates of the Company;
II) Any person or company who is acting for, or on behalf of us, or works jointly with us in respect of the purpose or a directly related purpose for which the data was provided;
III) Any other person or company who is under a duty of confidentiality to us and has undertaken to keep such information confidential, explicitly provided such person or company has the legitimate right to such information;
IV) Any financial institutions, payment processing companies, charge or credit card issuing companies, credit information or reference bureau, or collection agencies necessary to establish and support the payment of any products and services being requested.
V) Personal data may also be disclosed to any person or persons pursuant to any statutory or contractual obligations or as required by court of law, provided such person or persons are able to prove the required authority to access such information. From time to time it may be necessary and/or prudent for us to transfer certain personal data to places outside of HKSAR in order to carry out the purposes, or directly related purposes, for which the personal data were collected. Wherever such transfer is performed, it will be done in a proper and regular manner. In addition, personal data may be disclosed under any of the circumstances described in Part 8 of the Ordinance in which the concerned personal data are exempt from the provisions of Data Protection Principle 3 of the Ordinance.
SECURITY OF PERSONAL DATA
The Company endeavours to keep your information private and confidential. We take certain physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorised access. Any physical records containing personal data are securely stored in restricted and locked area when not in use. Any digital and/or computer data are stored on computer systems and storage media to which access is strictly controlled and/or are located within restricted areas.
Any access to records and data without appropriate management authorization is strictly prohibited by the Company. Authorizations are strictly granted only on a “need to know” basis that is commensurate with an individual’s responsibilities within the Company. Where it holds, uses, and/or transmits any customers’ data it will be adequately protected from accidental and/or unauthorised disclosure, change and/or obliteration. Unfortunately, despite our best efforts the transmission of data over the internet cannot always be guaranteed to be a hundred percent secure. While we will use reasonable means to ensure the security of information you transmit to us, due to the nature of the internet we cannot guarantee that such information will not be intercepted by third parties. We will however, strive to prosecute any such unauthorised or fraudulent activities to the fullest extent permitted by law.
ACCESS AND CORRECTION OF PERSONAL DATA
Under the terms of the Ordinance, individuals will have the right to:
I) Ascertain whether the Company holds any personal data relating to them and if so and/or obtain a copy of such data (“right of access”);
II) Require to have personal data in our possession corrected if such data is inaccurate for the purpose for which it is being used by means of a data access request (“right of correction”); and,
III) Ascertain any of the policies and practices in relation to personal data, which are those policies and practices set out in their entirely herein.
An individual may exercise his or her right of access by sending us an e-mail with your request, clearly stating “Data Access Request” in the e-mail Subject. Please note that we require appropriate identification and a copy of appropriate “proof of identity” (usually a copy of the applicant’s Identity Card and/or Passport shall suffice in most cases).
Although you may request to see the information that we may hold about you and you have the right of correction of such information about you held by us, we may charge a reasonable administration fee for the processing of any such data access request. As in accordance with the terms of the Personal Data (Privacy) Ordinance, we have the right to charge a reasonable fee incurred by us in relation to administering and complying with your request.
After sending us your request along with your “proof of identity” (a copy of the applicant’s Identity Card and/or Passport) and upon receipt of the therefore applicable fee (currently USD $25.00) the Company shall upon satisfying itself of the authenticity and validity of the such request, endeavour to comply with and respond to such request within the period set by the Ordinance (i.e. within 40 days after receiving such request). Individuals may exercise their right of correction by:
I) Writing an e-mail to the “Customer Relations Department” and clearly specify the data which they believe to be incorrect, the reason for which they believe it is incorrect, and the applicable corrections; and,
II) Providing “proof of identity” verifying that the individual making the request is authorized to request such corrections. We will, upon satisfying the authenticity and validity of the correction request endeavour to comply with and respond to such request within the period set by the Ordinance (i. e. within 40 days after receiving such request).
In accordance with the requirement of the Ordinance we will strive to honour customer’s request not to use his or her personal data for the purposes of direct marketing (inclusive of e-mail). Should you wish not to receive direct marketing material from us, written requests can be send via e-mail to our Customer Relations Desk. Please clearly state; Unsubscribe in the subject of your e-mail. Please note that any such request should clearly state details of relevant personal data in respect of which the request is being made. Until instructed otherwise, we may use any of the data collected in the normal course of its business for any marketing purposes.
DISCLAIMERS AND LIMITATIONS OF LIABILITY
The Company does not offer or sell any of its products for purchase to children. If you are under 18, you may use this website only with the involvement of a parent or guardian or with their consent. The Website is not meant for any use by children, and we will not collect any personally identifiable information from children under the age of 13 without parental consent. We will remove any personally identifiable information from our files of anyone we discover to be under 13 years old. Any online contests or sweepstakes are restricted to entrants who are at least 18 years old or of legal age to participate in such contest.
NOTICE TO MINORS AND CHILDEREN
NOTICE TO PARENTS
We endeavour to help parents or guardians to guard their children’s privacy, therefore we encourage them to talk to their children about safe and responsible use of their personal information on the Internet. The Website does not publish content that is targeted to children. People under the age of 18 may use the Website only with the consent of their parent(s) or guardian(s). We will not knowingly request personally identifiable information from anyone under the age of 18. In the event that we become aware that a customer is under the age of 18 and has registered without the required prior parental consent, we will have the right to, but are not obligated to, remove any content that in our sole discretion is considered inappropriate, as well as to remove such personally identifiable registration information as soon as possible from our files. However, in case a person under age 13 submits his or her personal information to us and we learn that that the personal information submitted is the information of a child under 13, we will attempt to delete such information as soon as possible.
When you visit the Website or send any e-mails to us, you are communicating with us electronically. By you using the Website you consent to receive electronic communications from us either in the form of e-mail sent to you at the e-mail address listed on your account and/or provided by you, or by communications posted on the Website. You acknowledge and agree that any electronic communication in the form of any such e-mail or posting on the Website shall satisfy any legal requirement that such communication be in writing. This condition does not affect your statutory rights.
EVENTS BEYOND REASONABLE CONTROL
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
GOVERNING LAW AND JURISDICTION
The Company shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control.
The content, organisation, gathering, compilation, magnetic translation, digital conversion and other matters related to the Website are protected under applicable copyright, trademark, and other proprietary rights, including but not limited to any intellectual property laws and the copying, redistribution, use or publication by a you of any such content or any part of the Website is strictly prohibited.
Effective August 08, 2012
Copyright © 2009-2013 LOVEFORBAGS INTERNATIONAL™, (LOVEFORBAGS.com™)│ All rights reserved.